Program by Day
Program by Track
Program Titles
“Wiki Roundtripping? Structured Authoring? How Do They Co-Exist?”
24 Ways to Shut Down The Application and Other Apocryphal Stories
A Comparison of Three Visual Help Authoring Tools
Beyond L10N and G11N—Communicating with Everybody
Breathing Life into your Technical Documents using Adobe AIR and the Technical Communication Suite
Bringing the Video Revolution to Technical Communication
Changing the Rules of the Game for the Benefit of the User
Document Engineering in User Experience Design
Documentation Planning and Library Design in a Web 2.0 World
Extending the Value of Content in Enterprise Systems with Web Content Management
How an Author and Editor Used a Wiki to Write a Book
Living Multiple Lives: The New Technical Communicator
Making XML Technology Accessible
Manage Your Messaging with Machine-Assisted Editing and Large Scale Sentence-level Reuse
Mapping the Entire Global Content Supply Chain
On the Road to Modular Training Content
Once Content is in XML. Now what?
Putting Everything Back Together Again
See Dynamic Publishing in Action!
Taking Our Information Assets to the Next Level
The In.vision DITA Enterprise Suite for Microsoft Word and SharePoint
Understanding and Communicating the Financial Impact of XML and DITA
Understanding Component Content Management
Using Collaborative Tools for Virtual Team Management
Using Task Modeler to Streamline DITA Content Development
What Technical Communicators Need to Know about Flash
Wikis Are Wonderful, or Are They? A Real World Story of Using Wikis For User Information
Writing Reusable Content to Support Content Models
[Workshop] Moving from Unstructured Documents to Structured XML
[Workshop] An Overview of RoboHelp 7
[Workshop] Content Engineering
[Workshop] DITA Authoring and Publishing with XMetaL
[Workshop] Introduction to XSL
[Workshop] Making DITA Work For Your Data
[Workshop] Simplified Technical English
[Workshop] Single Sourcing with the Technical Communication Suite
Session Details
Wikis Are Wonderful, or Are They? A Real World Story of Using Wikis For User Information
Speaker: Alan PorterTime: 9:45 AM - 10:45 AM Date: May 7
Track: User Assistance
Experience level: All levels
Room: Shaughnessy II Room
Wikis seem to be the poster child of Web2.0 content delivery. But how practical are they for creating and delivering content that people can really use? Relive our experience of setting up not just one—but three different wikis—each designed to meet a different need and have a defined role in delivering information for different audiences. Find how we populated them, how they were received by our customers, and how we published traditional online help from wiki content.
Over the last 18 months WebWorks has deployed two external wikis, one technical and one event driven, as well as one internal wiki used for a variety of business process and knowledge capture activities. It’’s been a steep learning curve, and we did some things wrong, but we also did a lot right. The impact on both our internal business processes and our ability to provide our customers with “just-in-time” information has been immediate and beneficial.
If you are thinking about deploying, or have recently deployed, a wiki, then this session is for you. The session will share some of those lessons learned, how we approached wiki design, how we encouraged people to contribute, and perhaps more importantly, how we controlled those contributions.
The session will also include a practical demonstration of how we automated the initial population of the wiki with existing content from legacy Adobe FrameMaker and Microsoft Word documents, as well as DITA-XML, and how the wiki content was used to publish user documentation in a variety of formats.
The session will conclude with a look at how we intend to continue our adoption of wiki technologies and how we are investigating the role of wiki-based content as part of our overall publishing workflow.
