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[Podcast] Moving 50,000 Pages of Unstructured Content to DITA
Content Migration Patterns Set For Drastic Change
Antenna House Shines Light on Mysteries of XSL
Is Single-sourcing of Training Material an Urban Myth or a New Reality?
No CMS? No Problem! DITA Secrets Are In The Modeling
RedDot Makes Social Networking a Seamless User Experience
Changing the Face of Content Management
Author-it Helps Users Create Presentations: Drag and Drop Reuse Makes It Easy
David Pogue Asks: Are You Taking Advantage of Web 2.0?
Sullivan Resists Temptation To Byte Off More Than He Can Chew
Bilingual? Ambidextrous?: McMullin Sees Both Sides of the Intersection
Documents in Disguise: Good Info Comes as Packaged Answers
Content Publishing Strategy Allows for Barefoot on the Beach
Aldous Flattens the Forgetting Curve
Adams Makes the Business Case for Investing in Documentation Projects
New Times Call for New Methods
O’Keefe Keeps XML in Perspective - with Chocolate
The House of Sandler is Addressed XML
Having the Whole World in Focus
It is the Meat, Not the Motion, that Makes for Project Success
DocBook or DITA: The Debate Continues
Three Short Weeks to Wiki Adoption
Gentle Assertations that Authentic Conversations are Successful Conversations
Davis Pulls Back the Curtains on Motivation Behind Software Purchasing Decisions
Going Boldly Where No Structure Has Gone Before
Abel Helps Nature Fill a Vacuum
Sokohl Enjoys Usability in the Fast Lane
Perlin on the Implications of Single Sourcing Complications
Digital Bedouin Lifestyle Suits Nesbitt Just Fine
Johnson Wants Businesses to “Get Naked”
Hoffmann Capitalizes on the Nostalgia Factor of “New” Technologies
Gollner Takes the High Road, and Generally Never the Easy Road
Love of Language Drives Braster to Help Companies Excel at Theirs
Houser Puts XML into Perspective
Adobe Technical Communication Suite - Getting Started Videos
Kostur Brings the Passion of Dance to the Dance of Content
across Systems: Only Remaining Independent Provider for Translation Management Software
Quark Announces Dynamic Publishing Solution: Fills Much Needed Gaps in End-to-End Publishing Void
Technorati - Test Posting (Please ignore)
acrocheck Gives Corporate Content an Image - and ROI - Boost
Visit the New ITtoolbox Vendor Research Directory
Reality Check: The Content Wrangler Interview With Noz Ubina, Mekon UK
Investment in Quality Pays Huge Dividends
The Art of Interviewing — 10 Tips for Perfecting the Most Important Element of Podcasting
Scriptorium Publishing Offers Online Style Guide
Overcoming Inefficiency And Increasing Productivity: Irish Government Moves 6,500 Workers To XML
Adobe Technical Communication Blog
Author-it Becomes Platinum Sponsor of DocTrain West 2008
Gentle Assertations that Authentic Conversations are Successful Conversations
Ann Gentle says she had an “ah ha” moment at the SXSW conference when listening to a social media metrics presenter discuss three types of measurable conversations: Public Relations, Marketing (Sales), and Customer Support.
So what turns the production of a content deliverable into a conversation? Gentle sees the future of technical communication being less about doing primary product research and creating help, and more about moderating support forums, separating the useful content from the chaff, and using blogs as a documentation platform.
The value of documentation in blog format is the ability to have a dynamic conversation with customers, current and potential, to address ongoing technical issues, and to show organizational interest in their customers. Gentle realizes that the shift from a dry, minimalist technical writing style to a more conversational blogging style takes some courage and getting used to. For a thoughtful discussion on the topic, visit her Just Write Click blog.
