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Program Titles

A Comparison of Three Visual Help Authoring Tools

A Practical Guide to Capturing, Organizing, and Securing Your Documents

Authoring Assistance

Being Smart About Global vs. Local During Clinical Trials

Bringing User Experience to Medical Devices

Centralized Translation Processes

Changes to Labeling Requirements for Pharmaceutical and Medical Equipment Professionals

Collaboration Via Reuse

Content Technologies Market

Creating and Serving Relevant Content

Creativity or Confusion Factor?

Developing a Collaborative Team

Developing a Unified Enterprise Content Model

Drowning in a Sea of Information… What’s Your Rescue Plan?

Ensuring Information Quality

Globalization Issues with Medical Device Embedded Systems

Handling DITA Topics and Translation in a Regulated Industry

Health Information Portals

Healthcare and the Internet

How to Enforce Standards in Life Sciences Documentation

How to Maximize Content for a Global Audience

How To Select and Procure Content Technologies

Marketing in a Connected World

Migrating to Structured Authoring on Your Way To XML

Phase 2 - What’s Next for Life Sciences and Enterprise Content Management

Preparing Compliant eCTD Submissions

SPL Beyond CDER

Structured Content Beyond the Label

Structured Product Labeling Workshop

The Best Global Medical and Pharmaceutical Web Sites (and Why)

Transforming Technology Transfer and Recipe Management

Unlocking Handwritten Information from Medical Records

Web 2.0 and Healthcare

What’s New in Collaboration Tools

Writing Reusable Content for Different Audiences

XML-Based Collaboration with Office 2007

Your Global Audience is Already Here

[Case Study] Physician, Know Thy User

[Workshop] Adobe Captivate

[Workshop] Analyzing Your Deliverables

[Workshop] Content Modeling for Life Sciences Content

[Workshop] Creating High Quality Content that Communicates Across Language Barriers

[Workshop] Do you Know Adobe Acrobat?

[Workshop] Games To Explain Human Capability and Limitations

[Workshop] Learning DITA From Concept to Implementation

[Workshop] Product Life Cycles in the Life Sciences Industry

[Workshop] Simplified Technical English

[Workshop] Writing Reusable Content

Session Details

Creativity or Confusion Factor?: The Case for Sentence-level Reuse in Mission Critical Communication

Speaker: Kent Taylor
Time: 10:45 AM - 11:45 AM   Date: June 25
Track: Software Demonstrations

Experience level: All levels

Decades of research and development in Natural Language Processing and Automated Linguistic Analysis have resulted in real-world tools that enable reuse of approved phrases and sentences—without adding to writer or editor workload. Forward-thinking global companies in a variety of industries have discovered that this capability has far-reaching ramifications not just in terms of quality, but in terms of cost and time-to-global-market as well.

The Problem: How many ways can you say “the end date must be after the start date”? In one large, sophisticated software system, we found 51 variants of that simple statement in the UI messages that appeared on various screens. In the documentation for a complex mechanical system, we found an amazing 129 variants of an even simpler sentence: “turn the switch to the run position.” We’ve analyzed dozens of large document sets, translation memories, websites, and knowledgebases and found that in any given corpus, anywhere from 10% to 15% of the content is expressed an average of 3.5 different ways.

The Impact: So what—who cares? Variety is the spice of life, isn’’t it?  Maybe … but that spice can be quite expensive if you’re writing to a global audience.  In a corpus of a million sentences, if you consistently used a single, approved sentence instead of 3.5 variations on the theme, you could avoid translating 250,000 sentences. At an average cost of $2 per sentence. Per language. And, reduce your time-to-global-market by 10% to 15% or more while you’re at it.

Even if you’re not translating, there are substantial benefits to be had. Chances are your audience consists of a significant number of non-native speakers whose vocabularies and knowledge of English sentence construction isn’t as extensive as the average professional writer. Or, if your product goes to average American consumers—80% of whom read at a tenth grade level or less. Can you spell “litigation risk avoidance”?

The Solution: Natural Language Processing and Linguistic Analysis research and development has been in vogue practically since the introduction of the first computer.  The concept of having a machine analyze text like a human being has been appealing, but very difficult to achieve, and even more difficult to apply in a practical, real-world environment. But things started to change at the turn of the century in the NLP Lab at the German Research Institute for Artificial Intelligence (DFKI – Saarbrucken). A powerful Natural Language Processor was integrated with sophisticated Linguistic Analysis algorithms, and presented in a common word processing environment using a spellcheck-like User Interface. The system was spun off and productized in 2002, and further refined and enhanced over the past six years.

This session will describe and demonstrate how linguistic meaning-based matching enables effective phrase- and sentence-level reuse, including:

  • Terminology and phrase harvesting and validation
  • Reusable sentence harvesting (micro-clustering) and validation
  • The writer/editor user-experience
  • Auto-generated metrics and reporting

The session will conclude with examples of real-world applications and results, and an interactive question and answer free-for-all.