Program by Day
Program by Track
Program Titles
A Comparison of Three Visual Help Authoring Tools
A Practical Guide to Capturing, Organizing, and Securing Your Documents
Being Smart About Global vs. Local During Clinical Trials
Bringing User Experience to Medical Devices
Centralized Translation Processes
Changes to Labeling Requirements for Pharmaceutical and Medical Equipment Professionals
Creating and Serving Relevant Content
Creativity or Confusion Factor?
Developing a Collaborative Team
Developing a Unified Enterprise Content Model
Drowning in a Sea of Information… What’s Your Rescue Plan?
Globalization Issues with Medical Device Embedded Systems
Handling DITA Topics and Translation in a Regulated Industry
How to Enforce Standards in Life Sciences Documentation
How to Maximize Content for a Global Audience
How To Select and Procure Content Technologies
Marketing in a Connected World
Migrating to Structured Authoring on Your Way To XML
Phase 2 - What’s Next for Life Sciences and Enterprise Content Management
Preparing Compliant eCTD Submissions
Structured Content Beyond the Label
Structured Product Labeling Workshop
The Best Global Medical and Pharmaceutical Web Sites (and Why)
Transforming Technology Transfer and Recipe Management
Unlocking Handwritten Information from Medical Records
What’s New in Collaboration Tools
Writing Reusable Content for Different Audiences
XML-Based Collaboration with Office 2007
Your Global Audience is Already Here
[Case Study] Physician, Know Thy User
[Workshop] Analyzing Your Deliverables
[Workshop] Content Modeling for Life Sciences Content
[Workshop] Creating High Quality Content that Communicates Across Language Barriers
[Workshop] Do you Know Adobe Acrobat?
[Workshop] Games To Explain Human Capability and Limitations
[Workshop] Learning DITA From Concept to Implementation
[Workshop] Product Life Cycles in the Life Sciences Industry
Session Details
[Workshop] Analyzing Your Deliverables: Developing the Optimal Documentation Library
Speaker: Nicky BleielTime: 8:30 AM - 12:00 PM Date: June 26
Track: Post-Conference Workshops
Experience level: All levels
Documentation deliverables have evolved beyond manuals and online help in recent years, and with the emergence of Web 2.0, things are changing faster than ever. Technical communicators have many more options to enhance the user experience, and developing many of them provide the opportunity to work with other departments to find a more holistic approach to content development and delivery. But there is no one-size-fits-all set of solutions. This workshop will review the types of analysis you need to do to determine which deliverables are right for your project, your customer, and your company.
Other factors that can’t be ignored, such as translation needs, staff/time constraints, file size limitations, corporate image and control, and proprietary concerns will also be discussed, including:
Analyzing the Product
- Intended audience; delivery method (desktop, web application, etc.); competitor offerings; software development methodology. The UI as part of the Help system. Product Management expectations.
Identifying User Wants and Needs
- Preferences and expectations for information; work environment; knowledge and experience levels.
Ascertaining Internal Needs and Opportunities
- Working with Training, Support, and Marketing to reduce duplication and provide the user with consistent, useful information.
- Finding ways to incorporate information from other departments to improve documentation.
Accessing Deliverable Options
- What is the optimum mix for the product?
- The traditional: online help, manuals, embedded help, job aids, forums, web sites, technical support knowledgebases.
- Emerging trends: wikis, blogs, RSS feeds, software demonstrations, podcasts, and other collaborative tools. They can supplement and/or enhance the traditional. Or, they may be a better fit for internal knowledge management or marketing use.
Optimizing the Library
- Single-sourcing; best practices for structuring information; continuous publishing
