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Jeff Horvath, Human Factors International

Presentation: Healthcare and the Internet: How To Truly Understand and Influence the Customer Experience

After his doctoral work at UW-Madison, Jeff spent time with Accenture as a Learning Architect helping to direct the development of two web-based training products for the their global workforce. After Accenture, he spent time running his own consulting agency where he worked with clients of all sizes to help them understand how to institutionalize usability at their organizations. Since joining Human Factors International, Jeff has been the Executive Director for the Midwest region, working with numerous international Fortune 500 clients on a series of exciting projects for public sites, intranets, mobile devices, medical devices, and more.