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Program Titles
A Short Introduction to MadCap Flare
Adobe Technical Communication Suite - Integration
Adobe Technical Communication Suite in an XML Workflow
Are DITA and Component Content Management Right For My Organization?
Authoring and Publishing with XMetaL and DITA
Blogzilla: Why Blogs Are The Monster In The Business Closet
Building your Author-it Project
Case Study: DITA Cost and Reuse Metrics
Case Study: How DITA Helped One Documentation Team Work 5 Times Faster
Case Study: Nuclear Power, DITA and FrameMaker
Challenges of Creating Documentation for Mobile Devices
Choosing the English That’s Right for You
Comparing DITA Support in XMetaL and FrameMaker
Content Oriented Architectures
Creating Quality Content with Open Source Tools
Creating Visual Training Using MadCap Mimic
Creativity or Confusion Factor
Demystifying DITA to PDF Publishing
Designing and Implementing Embedded, Dynamic User Assistance
Developing a Content Management Strategy
Developing Quality Content in a Global World
DITA + Wiki = The Open-Source DITA2Wiki Project
DITA 101 - DITA… What’s up with that?
DITA and Global Information Management (GIM)
DITA and The Metadata Maturity Model
DITA and XML Authoring the Natural Way
Featured Presentation - Sustainable XML for Publishing Applications
Four Features That Matter When Choosing a Help Authoring Tool
Games to Explain Human Factors
Getting Up-to-Speed on Eclipse User Assistance
Global Sales in Local Languages
Globalizing a CMS-based Website from the Ground Up
How to Get the Most Out of Content Migration to DITA
How To Leverage More When Writing For A Global Audience
Improving User Assistance Using Journalistic Principles
In With Wiki, Out With Structure (Hint: It’s not what you think it means!)
It’s What’s Between the TAGS that Counts!
Keynote: The Next Generation Home Digital Experience
Lean Instructional Design for Today’s Competitive Environment
Learn How To Use a Wiki At Work
Leveraging Web 2.0 and Cloud Computing with Adobe Software
Localization Makes Strange Bedfellows
MadCap Flare - An Introduction to Topic Based Authoring
MadCap Flare - Content Control and Publishing Techniques
MadCap Flare - Controlling Document Look and Feel with CSS
MadCap Software - Product Demonstration and DITA Suport Announcement
Managing the Move to Structured Content
Metadata, Taxonomies, and Information Architecture: Putting the Pieces Together
Migrating to DITA and Component Content Management for Global Customers
Moving from Unstructured Documents to Structured XML
Principles of Web Operations Management
Process Modeling for a DITA Environment
Producing Quality Documentation In An Agile Development Environment
Session Details
Principles of Web Operations Management
Speaker: Kristina PodnarTime: 1:30 PM - 5:00 PM Date: November 1
Track: Post-Conference Workshops
Experience level: All levels
Room: Salon G - H
There’s more to managing a Web site than selecting the right technologies. Web Operations Management (WOM) is based on the principle that an organization’s Web site is not a project with a clear beginning and an end, but rather an integral operational component. WOM moves Web site management away from daily tasks, mini-projects, and siloed technology implementations and into the more mature operations arena. It is here where an organization understands what resources it is investing in its Web products and is allowed to manage them in a less reactionary, more strategic manner through the application of traditional business planning and budgeting processes.
Based on extensive experience working with clients in the public and private sector, this tutorial will focus on the fundamentals of Web Operations Management (WOM). Explore these four dimensions of WOM and get practical tips and suggestions for managing Web Operations:
Strategy
- Developing Guiding Principles
- Developing a Mature Web Strategy
Web Governance
- Defining a Governance Framework
- Web Policies
- Web Standards
- Implementing your Governance Framework
Execution
- Key Components of Web Management
- Harnessing your Web stakeholder community
- Web Implementation Oversight
Measurement
- Defining metrics and reporting schema
- Driving Strategy with metrics
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