Full Program View

Program by Day

Day 1

Day 2

Day 3

Day 4

Program by Track

Pre-Conference Workshops

Keynote

Component Content Management

Content Quality

Content Technologies

Localization & Translation

Modular Content

Professional Development

Software Demonstrations

Training

User Assistance

Post-Conference Workshops

Activities

Full Program View

Program Titles

Adobe Technical Communication Suite - Integration

Agile Documentation Development

All-Around User Assistance

APIs and SDKs

Authoring and Publishing with XMetaL and DITA

Blogzilla: Why Blogs Are The Monster In The Business Closet

Building your Author-it Project

Challenges of Creating Documentation for Mobile Devices

Choosing the English That’s Right for You

Comparing DITA Support in XMetaL and FrameMaker

Content Convergence

Content Feedback Methods

Creating Quality Content with Open Source Tools

Creating Visual Training Using MadCap Mimic

Customizing HTML in Author-it

Do You See What I See?

Document Testing

Four Features That Matter When Choosing a HAT

Games to Explain Human Factors

Getting Up-to-Speed on Eclipse User Assistance

Lean Instructional Design for Today’s Competitive Environment

Leveraging the DITA Community

Localization Makes Strange Bedfellows

MadCap Flare - An Introduction to Topic Based Authoring

MadCap Flare - Content Control and Publishing Techniques

MadCap Flare - Controlling Document Look and Feel with CSS

Modular Content Projects

Navigating the Vendor Maze

Paths to Success

Practical Uses for DITA

Principles of Web Operations Management

Producing Quality Documentation In An Agile Development Environment

Proving DITA Success in a Small Shop Environment

Quality Documentation Through Collaboration

Reaching Untapped Markets in the US

Read, Write, Remix

Reuse and Conditionality in Author-it (Full Day)

Should You Call It A Wiki, Or A Collaborative Work Space?

Social Media in Organizational Communication

Sustainable XML for Publishing Applications

The Changing Face of TechComm and the Society for Technical Communication

The Next Generation Home Digital Experience

The Right Tool for the Right Job for the Right Output for the Right Audience

The Shape of Information

Theory of Constraints and Project Management

Understanding Author-it Concepts

Using Adobe FrameMaker

[Case Study] EMC

[Case Study] How Suite It Is

Session Details

Practical Uses for DITA: Product Documentation and Training - How a Software Company is Practicing What it Preaches

Speaker: Jeff Filo
Time: 1:00 PM - 2:00 PM   Date: October 31
Track: Training
Experience level: All levels

A long-standing problem at PTC, as with other companies, has been our limited ability to reuse common content among different document deliverables. To reduce cost and improve the re-usability of our documents, we needed a single-source XML authoring environment to create modular content to be used by multiple authors across multiple courses and published in multiple formats. Attend this session to learn how we: used the single-sourcing capabilities of Arbortext to deliver nine deliverables from one source, used a DITA-based solution to modularize course design and facilitate content reuse, adopted a dynamic publishing solution to provide us with course consistency.