Session Details

What does it take to be successful as a technical communicator? Often we focus on skills and abilities. There is always so much more to learn! But there is another set of factors that are equally important. This interactive session focuses on the relationships, attitudes, and actions that can make all the difference. You will have an opportunity to think about your own experiences and discover ideas to help you move in the direction you want.

Linda Urban has been a technical communicator for over 25 years. When she thinks about what has mattered most when it comes to finding and keeping work, it boils down to these principles:

First: Do good work. Write well. Understand your audiences, and write for them. Know your company’s goals and priorities, and keep them in mind. Care about quality and pay attention to detail.

Second: Build your network. Not the calculated “get out there, meet other people, and exchange information” kind of network, but the day-to-day kind that comes as you work with people and build relationships. Your base for networking is created whenever you work with people. People will remember when you were reliable, when they enjoyed working with you, when you helped them out of a tight spot, when you shared your expertise. They will also remember when you didn’t. Strive to have the kind of interactions you want them to remember.

Third: Keep learning. Build your skills, learn new and better methods, and pursue what interests you.

Fourth: Make a contribution. How you choose to contribute will depend on your interests, skills, personality, and time. Be guided by what you enjoy and what gives you satisfaction. Your niche may be participating in a professional organization such as STC, ISTC, or SIGDOC, it may be a special project at work, it may be mentoring friends who show an interest in what you do, or it may be presenting at conferences such as this one. You may be in front of the room, presenting, or behind the scenes. Don’t worry if you don’t like to be in the spotlight. You do not have to be out front to be a valued resource.