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Program Titles
Adobe Technical Communication Suite - Integration
Agile Documentation Development
Authoring and Publishing with XMetaL and DITA
Blogzilla: Why Blogs Are The Monster In The Business Closet
Building your Author-it Project
Case Study - Nuclear Power, DITA and FrameMaker
Challenges of Creating Documentation for Mobile Devices
Choosing the English That’s Right for You
Comparing DITA Support in XMetaL and FrameMaker
Content Oriented Architectures
Creating Quality Content with Open Source Tools
Creating Visual Training Using MadCap Mimic
Featured Presentation - Sustainable XML for Publishing Applications
Four Features That Matter When Choosing a Help Authoring Tool
Games to Explain Human Factors
Getting Up-to-Speed on Eclipse User Assistance
How To Leverage More When Writing For A Global Audience
Keynote: The Next Generation Home Digital Experience
Lean Instructional Design for Today’s Competitive Environment
Leveraging Web 2.0 and Cloud Computing with Adobe Software
Localization Makes Strange Bedfellows
MadCap Flare - An Introduction to Topic Based Authoring
MadCap Flare - Content Control and Publishing Techniques
MadCap Flare - Controlling Document Look and Feel with CSS
Principles of Web Operations Management
Producing Quality Documentation In An Agile Development Environment
Proving DITA Success in a Small Shop Environment
Quality Documentation Through Collaboration
Reaching Untapped Markets in the US
Reuse and Conditionality in Author-it
Should You Call It A Wiki, Or A Collaborative Work Space?
Social Media in Organizational Communication
Success Factors for DITA Adoption with XMetaL
The Changing Face of TechComm and the Society for Technical Communication
The Right Tool for the Right Job for the Right Output for the Right Audience
The Truth about Content (and its Management)
Theory of Constraints and Project Management
Session Details
Content Feedback Methods
Speaker: Jennifer Shankle & Mirhonda StudevantTime: 3:30 PM - 4:30 PM Date: October 31
Track: Content Quality
Experience level: All levels
Documentation and Training professionals are constantly challenged to deliver the highest quality deliverables with the least amount of resources. Lack of resources has discouraged many professionals from seeking documentation feedback from their most importance audience—the user. The user’s experience and perspective is essential to producing quality documentation. Resource constraints do not have to hinder your ability to gain user feedback. User feedback can take a variety of forms.
Whether it’s adding feedback mechanisms to your interface, gaining exposure through customer meetings, or conducting usability tests, there are a variety of ways to learn more about your user audience and their needs. This session will examine the driving factors that hinder the writer’s interaction with the user.
In addition, you will learn how to:
- Determine which methods work best in your environment
- Be creative in using existing applications at your workplace or tools available via the Internet to accomplish your goals
- Integrate user feedback into your deliverables
- Design feedback interfaces that encourage users to participate
- Become an advocate for the user
- Use your gold mine of user experience information to establish stronger intradepartmental relationships as well as build customer goodwill
The benefits of the user experience reach well beyond Documentation and Training groups. Whether you are new to the technical communication field or a seasoned writer, applying the methods highlighted in this workshop should reap handsome rewards for you and your audience.
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