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A Brighter Shade of TEAL

Adobe Technical Communication Suite - Integration

Agile Documentation Development

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APIs and SDKs

Authoring and Publishing with XMetaL and DITA

Blogzilla: Why Blogs Are The Monster In The Business Closet

Building your Author-it Project

Challenges of Creating Documentation for Mobile Devices

Choosing the English That’s Right for You

Comparing DITA Support in XMetaL and FrameMaker

Content Convergence

Content Feedback Methods

Creating Quality Content with Open Source Tools

Creating Visual Training Using MadCap Mimic

Do You See What I See?

Document Testing

Four Features That Matter When Choosing a HAT

Games to Explain Human Factors

Getting Up-to-Speed on Eclipse User Assistance

Lean Instructional Design for Today’s Competitive Environment

Leveraging the DITA Community

Localization Makes Strange Bedfellows

MadCap Flare - An Introduction to Topic Based Authoring

MadCap Flare - Content Control and Publishing Techniques

MadCap Flare - Controlling Document Look and Feel with CSS

Modular Content Projects

Navigating the Vendor Maze

Paths to Success

Practical Uses for DITA

Principles of Web Operations Management

Producing Quality Documentation In An Agile Development Environment

Proving DITA Success in a Small Shop Environment

Quaility Documentation Through Collaboration

Reaching Untapped Markets in the US

Reuse and Conditionality in Author-it (Full Day)

Should You Call It A Wiki, Or A Collaborative Work Space?

Social Media in Organizational Communication

Sustainable XML for Publishing Applications

The Next Generation Home Digital Experience

The Right Tool for the Right Job for the Right Output for the Right Audience

The Shape of Information

Theory of Constraints and Project Management

Understanding Author-it Concepts

Using Adobe FrameMaker

[Case Study] EMC

[Case Study] How Suite It Is

Session Details

Document Testing: The Missing Step in Creating Effective Documents

Speaker: Roy Jacobsen
Time: 10:45 AM - 11:45 AM   Date: October 31
Track: Content Quality
Experience level: All levels

You’ve identified the document’s goal, analyzed your audience, and gathered your resources. You’ve outlined, written, and re-written, reviewed, spell-checked, and proofread. You’ve done everything you know to make sure you document meets requirements, that it attains the goal that you or your organization has set for it.

But can you be confident it will reach that goal? You can be if you take the next step: testing.

This presentation will explain the benefits of document testing, and outline four methodologies that anyone can implement to test their documentation. This session is appropriate for documentation project managers, editors, and technical writers.

The session will provide guidance and resources to help attendees create their own documentation testing programs. This will help improve the usability of their documentation, leading in turn to reduced customer service calls, increased customer satisfaction, and preventing costly rewrite and republish efforts.