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A Brighter Shade of TEAL

Adobe Technical Communication Suite - Integration

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Blogzilla: Why Blogs Are The Monster In The Business Closet

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Localization Makes Strange Bedfellows

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Quaility Documentation Through Collaboration

Reaching Untapped Markets in the US

Reuse and Conditionality in Author-it (Full Day)

Should You Call It A Wiki, Or A Collaborative Work Space?

Social Media in Organizational Communication

Sustainable XML for Publishing Applications

The Next Generation Home Digital Experience

The Right Tool for the Right Job for the Right Output for the Right Audience

The Shape of Information

Theory of Constraints and Project Management

Understanding Author-it Concepts

Using Adobe FrameMaker

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[Case Study] How Suite It Is

Session Details

All-Around User Assistance: Delivering Layers of Information Efficiently

Speaker: Nicky Bleiel
Time: 11:30 AM - 12:30 PM   Date: October 29
Track: User Assistance
Experience level: All levels

The best software user assistance is so elegant that users don’t need to look for it. In Doc-To-Help 2008, the embedded dynamic help window and expanded tooltips display relevant information as the user navigates the interface. This session will demonstrate this project and discuss how the interface was planned to include all-around user assistance, how the online Help was structured to work with the interface, and how mappings and other information were managed without the need for custom software development.

This session will also discuss:

• Planning for information layers
• Structuring your help project for embedded dynamic help
• Mapping embedded dynamic help to the interface
• Single-sourcing best practices and methodologies
• Managing the UA in the interface
• How you can duplicate the same sort of user experience yourself