DocTrain East 2008

Presenters

William Hagen, Hughes Network Systems

Presentation: Proving DITA Success in a Small Shop Environment: A Case Study

William Hagen is a technical writer with Hughes Network Systems. Previously he served as a newspaper reporter, an editor, a technical writer and technical publications manager for high-tech companies over a 20-year span. Hagen has received professional awards throughout his career, including four awards from the Society for Technical Communication.